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School complaint letter
generator — free UK tool

Write a firm, professional complaint to a school, academy, or college. Our AI references the Education Act 2002, the School Behaviour Policy obligations, and SEND rights — download as PDF.

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Your rights when complaining about a school

All schools in England must have a formal complaints procedure. As a parent or guardian, you have the right to have your complaint investigated and responded to in writing.

📚 Key rights and legislation

  • Education Act 2002: Schools must have a complaints procedure and governing bodies must consider complaints about the headteacher
  • Bullying: Schools have a legal duty to have an anti-bullying policy and to take reasonable steps to prevent bullying
  • SEND: Children with EHCPs have legally enforceable rights to the provision specified in their plan under the Children and Families Act 2014
  • Exclusions: Parents have the right to make representations to the governing board and to appeal a permanent exclusion to an independent panel
What if the school's complaints procedure doesn't resolve my complaint? ▾
For maintained schools, escalate to the local authority or the Local Government Ombudsman. For academies and free schools, escalate to the Regional Schools Director. Ofsted does not investigate individual complaints but you can report concerns about a school's overall conduct.
Can I complain about a teacher's conduct? ▾
Yes. Concerns about a teacher's professional conduct should be raised formally with the headteacher. If the conduct is serious (e.g. abuse, discrimination), it may be reported to the Teaching Regulation Agency (TRA) which can prohibit teachers from working in schools.
My child has an EHCP and the school isn't following it — what can I do? ▾
If a school is not implementing an EHCP, this is unlawful. Send a formal complaint letter, then escalate to the local authority. If still unresolved, you can appeal to the SEND Tribunal (SENDIST), which is free to use.

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