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Restaurant complaint letter
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Write a professional complaint letter to a restaurant or food business about food poisoning, poor service, hygiene concerns or overcharging. Effective, polite, and ready to send in seconds.

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Your rights when a restaurant lets you down

Restaurants have legal obligations under food safety law and consumer rights legislation. If something goes wrong, you have the right to complain formally.

🍽 Key obligations on food businesses

  • Food Safety Act 1990: It is a criminal offence to sell food that is injurious to health or unfit for human consumption
  • Food Hygiene Regulations: Food businesses must maintain proper hygiene standards and conduct hazard analysis (HACCP)
  • Consumer Rights Act 2015: Services must be performed with reasonable care and skill
  • FSA Food Hygiene Rating: All food businesses must display their hygiene rating — you can also check and report concerns on the FSA website
I think I got food poisoning from a restaurant — what should I do? ▾
See a doctor immediately and keep any evidence (leftovers, packaging, your receipt). Report to your local council's Environmental Health department — they can investigate and inspect the restaurant. You may also have a personal injury claim if you suffered significant illness. A formal complaint letter is the essential first step.
Can I get a refund from a restaurant? ▾
If the food was not of satisfactory quality (e.g. undercooked, contained a foreign object, caused illness), you are entitled to a refund under the Consumer Rights Act 2015. If the restaurant refuses, you can dispute the charge with your bank (chargeback) or make a small claims court claim.
How do I report a restaurant to Environmental Health? ▾
Contact your local council and ask for the Environmental Health department. You can usually report online. Environmental Health officers have the power to inspect the restaurant, close it down if necessary, and prosecute for food safety offences. Your complaint will typically be kept anonymous.

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