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Holiday complaint letter
generator — free UK tool

Write a professional complaint letter to a travel company, airline or hotel. Our AI references the Package Travel Regulations 2018, your flight delay rights, and ABTA/ATOL protections — download as PDF.

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Your rights when a holiday goes wrong

UK holidaymakers have strong rights under the Package Travel Regulations 2018 and EU-derived flight delay rules. Here's what you're entitled to.

✈️ Key rights

  • Package Travel Regulations 2018: If your package holiday is significantly different from what was described, you're entitled to a price reduction or compensation
  • Flight delays (UK261/2004): For delays over 3 hours or cancellations, you may be entitled to £220–£520 per passenger depending on the route
  • ABTA: ABTA members must follow a code of conduct; you can complain to ABTA if the company is a member
  • ATOL: If your package holiday company goes bust, ATOL protects your money and repatriation
How much flight delay compensation am I entitled to? ▾
Under UK261/2004, for delays over 3 hours you can claim: £220 for flights under 1,500km, £350 for flights 1,500–3,500km, and £520 for longer flights. The airline can avoid paying if the delay was caused by 'extraordinary circumstances' like extreme weather.
My package holiday was nothing like the brochure — what can I claim? ▾
Under the Package Travel Regulations 2018, you can claim a 'price reduction' proportionate to the shortfall. Courts and ABTA typically award 10–50% of the holiday cost depending on severity. Keep evidence: photos, receipts for alternatives you had to pay for, and written complaints made at the time.
How do I complain about a holiday company? ▾
Send a formal complaint letter within 28 days of returning home (sooner is better). If unresolved, if the company is an ABTA member you can use ABTA's free dispute resolution service. Otherwise, a county court claim is straightforward for amounts up to £10,000.

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